FAQ

Hajj Section

Will there be religious guidance during the Hajj Trip?

Yes. No matter which package you choose, a religious guide will accompany the group. At the same time we advise that you are fully aware of the Hajj or Umrah rituals prior to departure, according to your specific beliefs or sect, as we take no responsibility for this.

Types of Hajj?

There are three ways of performing the Hajj

Hajj al-Tamattu’
Hajj al-Ifrad
Hajj al-Qiran

The Hajj we perform?

Hajj al-Tamattu’. Involves performing Umrah and then Hajj, with one Ihram for each.
This form of Hajj is considered the best of three forms of Hajj. It is the one that the Prophet Muhammad (peace be upon him) urged his followers to perform and is the one adopted by most pilgrims from overseas.

Money, Currency & Exchange Rate?

The local currency in Saudi Arabia is Saudi Riyals. Exchange rates vary from time to time so should be checked prior to travel. Current rates are between 5 & 6 riyals. Visa and MasterCard are accepted at ATMS for withdrawals also. The amount of money one should carry does vary from one person to another. We recommend an amount of £500 to cover general expenses.

General Section

Medical Emergency or illness?

First aid will be available within our group. Medical Facilities such as hospitals and temporary clinics are available in Saudi Arabia as well as access to Pharmacies. We do recommend that you carry any specific medications with you that suitable cover of travel insurance is in place.

Fixed Package or Custom Package?

Hajj Packages are fixed and we do not offer any custom packages. Umrah packages are available for both fixed and custom travel.

What if I am unhappy with the package?

If at any time you are unhappy with our service before, while or after your trip, you must get in touch with a member of our team if in Saudi Arabia so that we can resolve any problem immediately. Alternatively if you are still unhappy please follow our complaints policy.

Hotels Check In and Check Out?

During Hajj & Peak Umrah days, check In-times varies from Hotel to Hotel. We recommend that you make provisions for Check In 5pm onwards and Check Out 12am. We do not take responsibility for Hotels timings and it is recommended you check prior to travel.

Umrah Section

Hotel Selection?

You can select and book any hotel listed on this website for your custom made package for Umrah. You are advised to check external rating agencies or reviews before booking as standards may vary compared to UK standards.

Guidance during my Umrah?

Please check before booking as we do not take responsibility of guidance during the actual performance of the Umrah i.e. Tawaf or Sa’I. It is recommended to seek religious guidance and knowledge prior to your trip.